Privacy Notice

Effective Date: June 1, 2025

1. INTRODUCTION

TickStock.ai ("we," "us," "our," or the "Company") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information when you use our platform, website, mobile applications, and related services (collectively, the "Service"). This notice applies to all users and is incorporated into our Terms and Conditions of Service.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect personal information you provide when you:

• Create an account (e.g., name, email address, phone number);
• Subscribe to our Service (e.g., payment information);
• Contact us for support or inquiries;
• Opt in to receive market alerts or marketing communications.

2.2 Information Collected Automatically

We may automatically collect information when you use the Service, including:

• Usage Data: Pages visited, features used, time spent, and interactions;
• Device Information: IP address, browser type, device type, operating system;
• Log Data: Access times, error logs, and security events;
• Cookies and Tracking Technologies: Data to enhance functionality and analyze usage (subject to your consent where required).

2.3 Information from Third Parties

We may receive information from third parties, such as:

• Market data providers for analytics services;
• Payment processors for billing information;
• Analytics providers for aggregated usage data.

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide, operate, and improve the Service;
• Process payments and manage subscriptions;
• Authenticate your account via multi-factor authentication (MFA);
• Send security alerts, account notifications, and optional market updates;
• Analyze usage to enhance user experience and functionality;
• Comply with legal obligations and enforce our Terms;
• Prevent fraud and ensure security;
• Send marketing communications (with your consent, where required).

4. HOW WE SHARE YOUR INFORMATION

We may share your information with:

• Service Providers: Third parties who assist with payment processing, analytics, hosting, or customer support;
• Legal Authorities: To comply with legal obligations, respond to subpoenas, or protect our rights;
• Business Transfers: In connection with a merger, acquisition, or sale of assets;
• Aggregated Data: Non-identifiable data shared for analytics or reporting.

We do not sell your personal information to third parties for marketing purposes. California residents may opt out of data sharing via our "Do Not Sell My Personal Information" link below.

5. DATA RETENTION

We retain personal information for as long as necessary to provide the Service, fulfill legal obligations, resolve disputes, or enforce our Terms. Upon account termination, we may retain certain data as required by law (e.g., tax records) or for security purposes, after which it is securely deleted or anonymized.

6. YOUR PRIVACY RIGHTS

6.1 General Rights

You may have the right to:

• Access your personal information;
• Correct inaccurate or incomplete data;
• Request deletion of your data;
• Opt out of marketing communications;
• Restrict or object to certain data processing.

To exercise these rights, contact us at [email protected].

6.2 California Residents (CCPA)

Under the California Consumer Privacy Act, you may:

• Request disclosure of personal information collected, used, or shared;
• Request deletion of your personal information;
• Opt out of the sale of personal information (if applicable).

Submit requests via our "Do Not Sell My Personal Information" link or email [email protected]. We will respond within 45 days, subject to verification.

6.3 EU/EEA Residents (GDPR)

Under the General Data Protection Regulation, you may:

• Access, rectify, or erase your data;
• Restrict or object to processing;
• Request data portability;
• Lodge a complaint with a supervisory authority.

Contact [email protected] to exercise these rights. We process requests within one month, subject to verification.

7. DATA SECURITY

We implement reasonable technical and organizational measures, including encryption and multi-factor authentication, to protect your information. However, no system is completely secure, and you provide information at your own risk. We notify users of data breaches as required by law (e.g., within 72 hours under GDPR).

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside your jurisdiction, including the United States, where data protection laws may differ. We use safeguards like Standard Contractual Clauses to ensure compliance with GDPR and other applicable laws.

9. CHILDREN’S PRIVACY

The Service is not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn such data has been collected, we will delete it promptly.

10. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice to reflect changes in our practices or legal requirements. We will notify you of material changes via email, website posting, or in-app notifications. Your continued use of the Service after changes take effect constitutes acceptance.

11. CONTACT INFORMATION